Dec 8, 2025
New in Peach: Carousels, Calling, Performance Upgrades
Showcase multiple products or options in one scrollable WhatsApp message
Product updates
Changelog
Product improvements, shipped features, and Peach AI platform updates from the original trypeach.ai changelog.
Nov 14, 2025
Track, Filter & Automate: Availability, Scheduled Reports & Smarter Inbox
Top Highlights This Week:
Nov 6, 2025
Chat Enhancements, AI Model Switcher, and Voice Notes Update
You can now check the conversation status directly from the list view.
Oct 30, 2025
Freshsales CRM, CSV Enhancements, Ad Attribution & API Upgrades in Peach AI
Peach AI now connects directly with Freshsales CRM:
Sep 3, 2025
Smarter Escalations, Better Analytics, and Faster Messaging in Peach AI
Managing chat escalations is now simpler and more efficient:
Aug 25, 2025
Track, Filter & Optimise: Introducing Advanced Agent Analytics, Round Robin & more!
(Peach Dashboard → Agents)
Jul 14, 2025
Improvements to webhooks, New CRM integration and more
You can now transform the payload for your webhooks using json paths. You can also edit the webhooks that you’ve already subscribed to.New CRM integration alert - HighLevel CRMPeach AI Agents can now fetch information and update information to records in HighLevel CRM.
Jun 30, 2025
Finegrained Permissions & Chat visibility controls
Chat Visibility ControlsYou can now configure the levels of access agents, managers and admins have for chats. You can either have users access only chats assigned to them, or assigned to their teams, all chats or none at all (for users not talking to your customers).Improvements
Jun 23, 2025
AI can now book orders and complete payments
Experimental: AI + Human Hybrid chat modeWe have launched 2 experimental features. You can enable hybrid mode for an agent. This will allow you to do a few things:
Jun 9, 2025
Support for invoice based payments for Meta messaging fees, API to manage templates and more..
Instead of paying for messages to Meta directly, you can now for your messaging usage through Peach. Makes it easy to consolidate all your WhatsApp charges via Peach. This also removes the need to attach Credit Card to Meta when onboarding a new number via Peach.
Jun 2, 2025
Browser notifications and more
Finally browser notifications is live! You can get notified when a chat gets opened, assigned or escalated from an AI agent.
Make WhatsApp your Brand's SuperApp
Make WhatsApp your Brand's SuperApp
Build rich, powerful & flexible workflows natively on WhatsApp. From surveys and lead capture to service bookings and e-commerce.
