Don't settle for a chatbot that just says Press 1 for Loan. Deploy a specialized Crew of Agents that qualifies leads, collects documents, and recovers EMI payments—all while sounding like your best human employee.
Most fintechs try to build automation the hard way. Here is what actually happens:
The DIY Trap (n8n)
You hire developers to wrestle with Docker containers, SSL certificates, and webhook configurations. Then, at 2 AM, a server crashes or an API token expires, and your collection line goes dead. You end up being an infrastructure engineer instead of a business leader.
The Grey Hat Danger
Tools that ask you to scan a QR code (Unofficial Meta APIs) use a phone-pairing hack. Meta aggressively bans these numbers. In Fintech, losing your official number is a compliance nightmare.
The Rule-Based Frustration
Standard bots from Wati, Haptik, or AiSensy follow rigid scripts. If a user asks, Can I pay half now and half Friday?, the bot breaks and repeats the same menu.
We don't build one giant bot that fails at everything. We deploy a Crew of Specialists that talk to each other and handle the entire credit lifecycle—from application to recovery.
The Hinglish Collector (The Debt Negotiator)
Role:
Screens inbound leads 24/7 to find high-intent buyers instantly.
How he talks:
He speaks like a human. He avoids bookish language and asks, Aap aaj payment kar paoge kya?
Special Power:
He knows if a user shares a screenshot. He thanks them, validates it, and alerts a human to verify it further.
The Document Guide (Compliance Officer)
Role:
KYC and Credit Access.
How he works:
He guides approved customers through the loan process. If someone says Remind me later, he asks for a specific time and actually follows up at the requested hour.
Integrations:
He connects to your CRM to see exactly which documents are missing.
The Disbursal Specialist (The Closer)
Role:
Helping customers complete the final 3 steps (Agreement, Sanction Letter, E-mandate) to get their loan in 2 hours.
How he works:
He handles the technical hurdles of E-mandates and troubleshoots app errors in real-time.
The Support Librarian
Role:
First-level inquiries.
How he works:
He answers questions about credit limits or rejected applications based on your Knowledge Base.
Fintech requires Human-in-the-loop safety. You can’t leave a sensitive debt collection or a high-limit credit check entirely to an unsupervised bot.
No Customer Left Behind
Our Shared Team Inbox allows your human agents to monitor AI conversations in real-time.
Context-Aware Handoffs
If a user gets emotional or asks a complex question, the AI hands off the chat to a human agent with the full history attached.
Unlimited Scale
Unlike other tools that charge per seat, we offer unlimited human seats so you can scale your support team without your monthly bill going up.
Most bots only tell you how many messages were sent. Peach gives you Agentic Analytics that tell you how much work was actually done.
Revenue Impact
Track exactly how many EMI payments were recovered or how many loans were qualified by your AI crew.
Drop-off Analysis
See exactly where users stop in your loan application so you can fix the friction points in real-time.
Quality Monitoring
Measure Customer Satisfaction (CSAT) and agent efficiency across both your AI and human staff.
Conversation Memory
Our analytics track context across sessions, meaning you can see how many users returned to finish a task they started days ago.
Pass-Through Pricing
We never add a markup to your Meta bill. You pay exactly what Meta charges for the conversation.
Tier based Human Seats
As your business grows, you can choose a plan depending on your support team needs (10 or 25 or 100 human agents) to your shared inbox without your monthly bill going up. This is different from the per-seat pricing offered by other platforms
Model Swapping
Need a fast, cheap AI for simple questions? Choose a lighter model. Need a super-intelligent brain for loan negotiations? Switch to a better model with one click.
Data Masking
Our agents automatically redact PII (Personal Identifiable Information) before processing, keeping your data secure and compliant with SOC2, ISO, and GDPR standards.
Everything you need to know.
Trusted by high-growth revenue teams
SOC 2 Type II Compliant
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