Top Highlights This Week
You can now get deeper insights into how your human agents are performing:
View total chats, unique chats, contacted & pending leads, and open windows — all in one place.
Click on any agent’s name to drill down into detailed stats, whether they’re in Sales, Support, or any other team.
New Advanced Filters to slice and dice data better:
1. Enhanced Analytics for Human Agents
Assigned To / Group / List
First Outbound / Last Outbound by
Previous Agents who handled the chat
Conversation creation dates
2. Round Robin Assignment for Escalations (Beta)
Inbound & Outbound date filters
Last Opened, Assigned, Closed dates
Managing agent performance just got a whole lot easier.
Say goodbye to manual escalation juggling!
3. Apps: Smarter Form Validation
When a chat needs escalation, our new Round Robin system smartly balances workloads.
Example: In your Customer Support team, if David has 6 chats, James has 4, and Tom has 1, the next escalated chat will automatically go to Tom.
Beta Access → Ping us if you’d like to enable this feature for your account.
Simply enable the Prefillable Toggle when building your app forms.
Avoid Whats — App’s red “Enter” validation errors while creating apps.
Smooth, error-free experiences for both you and your users.
You can now copy & paste images, files, and documents directly into the message chat box:
Paste → Upload → Send ✅
No extra clicks, no friction, just faster communication.
4. Chat Improvements
Broadcast API Enhancements → Duplicate contacts are now ignored automatically instead of leaving your broadcast stuck in Draft.
Business Phone Filters → Easily filter by specific business phone numbers when multiple numbers are attached to your account.
We’re building Peach AI with you. Your feedback helps us shape a better product every week.Reach out to our team with your suggestions, ideas, or even your wildest AI dreams.
Log in to your Peach Dashboard today and experience these new features firsthand!Thanks for being part of the Peach AI early adopters community.The Peach Team