Top Highlights This Week

1. Enhanced Analytics for Human Agents

(Peach Dashboard → Agents)

You can now get deeper insights into how your human agents are performing:

• View total chats, unique chats, contacted & pending leads, and open windows — all in one place.

• Click on any agent’s name to drill down into detailed stats, whether they’re in Sales, Support, or any other team.

• New Advanced Filters to slice and dice data better:

  • Assigned To / Group / List

  • First Outbound / Last Outbound by

  • Previous Agents who handled the chat

  • Conversation creation dates

  • Inbound & Outbound date filters

  • Last Opened, Assigned, Closed dates

Managing agent performance just got a whole lot easier.

2. Round Robin Assignment for Escalations (Beta)

Say goodbye to manual escalation juggling!

• When a chat needs escalation, our new Round Robin system smartly balances workloads.

• Example: In your Customer Support team, if David has 6 chats, James has 4, and Tom has 1, the next escalated chat will automatically go to Tom.

• Beta Access → Ping us if you’d like to enable this feature for your account.

3. Apps: Smarter Form Validation

Avoid WhatsApp’s red “Enter” validation errors while creating apps.

• Simply enable the Prefillable Toggle when building your app forms.

• Smooth, error-free experiences for both you and your users.

4. Chat Improvements

You can now copy & paste images, files, and documents directly into the message chat box:

• Paste → Upload → Send ✅

• No extra clicks, no friction, just faster communication.

Bug Fixes & Improvements

• Broadcast API Enhancements → Duplicate contacts are now ignored automatically instead of leaving your broadcast stuck in Draft.

• Business Phone Filters → Easily filter by specific business phone numbers when multiple numbers are attached to your account.

Your Feedback Matters!

We’re building Peach AI with you. Your feedback helps us shape a better product every week.
Reach out to our team with your suggestions, ideas, or even your wildest AI dreams.

Ready to Explore?

Log in to your Peach Dashboard today and experience these new features firsthand!
Thanks for being part of the Peach AI early adopters community.
The Peach Team