Chat Enhancements, AI Model Switcher, and Voice Notes Update
Nov 6, 2025
This week’s release gives teams the option to Check chat status at a glance, switch AI models instantly, and send voice notes right from your inbox.
Top HighlightsChat UI Improvements
You can now check the conversation status directly from the list view.
Search by phone number is now supported for quicker lookups.
Filtering chats is smoother than ever — just scroll and tap to explore insights.
Model Switcher in AI Agents
Introduced a model dropdown inside the AI Agent setup screen.
Switch instantly between Gemini 2.5 Flash, Pro, and Lite models for testing or live use.
Enables use-case-based model selection to optimize costs and performance.
Voice Notes in Chat Inbox
Agents can now record and send voice notes directly from the inbox.
Brings more natural, WhatsApp-like conversations to the helpdesk.