Top Highlights
Search by phone number is now supported for quicker lookups.
Filtering chats is smoother than ever — just scroll and tap to explore insights.
Introduced a model dropdown inside the AI Agent setup screen.
Switch instantly between Gemini 2.5 Flash, Pro, and Lite models for testing or live use.
Chat UI Improvements
Enables use-case-based model selection to optimize costs and performance.
Agents can now record and send voice notes directly from the inbox.
Brings more natural, WhatsApp-like conversations to the helpdesk.