Changelog

Browser notifications and more

Jun 2, 2025

Finally browser notifications is live! You can get notified when a chat gets opened, assigned or escalated from an AI agent.

Browser notifications

Enable notifications on your browser to see this in action.

Template Messages you deliver to contacts, either via API or via broadcast campaigns are now available via the API.

When launching a broadcast campaign via our API, you can now include which AI agent should handle replies.

Should not auto download attachments from preview screens

API Improvements

Search improvements

Webengage support

Send image/attachments as part of first message, when breaking longer phrases into smaller text

Bug fixes and other Improvements

Updates

See what else shipped.