Browser notifications and more
Jun 2, 2025

Browser notifications, template messages listing API, reply via AI agents for API triggered broadcasts and more
Browser notifications
Finally browser notifications is live! You can get notified when a chat gets opened, assigned or escalated from an AI agent.

Enable notifications on your browser to see this in action.
API Improvements
Template Messages you deliver to contacts, either via API or via broadcast campaigns are now available via the API.
When launching a broadcast campaign via our API, you can now include which AI agent should handle replies.
Bug fixes and other Improvements
Should not auto download attachments from preview screens
Search improvements
Webengage support
Send image/attachments as part of first message, when breaking longer phrases into smaller text