The Goal: If your Mom messaged your business, would she get frustrated?
The Chatbot Way (Wati/Interakt):
If a patient messages you saying ‘I'm in pain and bleeding’, a standard chatbot (like those from Wati or Interakt) typically replies:
"Invalid Input. Please press 1 for Appointments or 2 for Address."
This is dangerous. Flow Builders are just digital forms. They break when patients get emotional or complex. You don't need a better form.
The Peach Agent Way:
If a patient messages you saying, “I’m in pain and bleeding”, an AI Agent doesn’t ask them to choose an option.
It understands urgency, responds with empathy.
“I’m really sorry you’re experiencing this. I want to help you right away.”
And immediately moves the conversation toward care- by triaging the situation and escalating to a human when needed.
01
The Triage Nurse (Agent A)
The Job: Empathy & Screening.
What it does: How it thinks: It understands when a patient switches between Hindi and English (Hinglish) without missing a beat. It listens.
Patient: I have a private issue and I'm scared.
Agent A: I understand, Sir. Many men face this. You are safe here. Are you looking for a consultation?
The Orchestration: It filters out junk leads. Once the patient says ‘Yes, I want a doctor’, it passes the baton to Agent B.
02
The Scheduler (Agent B)
The Job: Logistics & Booking
What it does: It connects to your CRM (like Zoho or Freshsales).
Agent B: Dr. Sharma has a slot at 4 PM today. Shall I lock it?
Patient: Yes.
Agent B: Done. Please save this number.
The Orchestration: Once the booking is confirmed, Agent B goes to sleep, and Agent C wakes up.
03
The Caretaker (Agent C)
The Job: Post-Op & Recovery
What it does: This is where you beat every competitor. 24 hours after the visit, this agent proactively messages the patient.
Agent C: Hi, the Doctor wanted me to check in. Have you started the medication?
Patient: Yes, but I feel dizzy.
Agent C: That is a known side effect. Drink water and rest. If it gets worse, click here to call us.
Why it Matters: The patient feels cared for by a team, not processed by a robot.
Feature
Peach’s Agent Crew
Built with n8n / Gupshup / Gallabox
Workflow
Orchestrated: Agents hand off tasks (Nurse -> Clerk -> Caretaker).
Siloed: One giant flow that breaks if the user switches topics.
Intelligence
Medical Context: Understands Bleeding = Emergency.
Keyword Match: Only understands specifically defined keywords
Stability
Official Meta Partner: 99.9% Uptime, HIPAA Compliant.
Risky: DIY (n8n) complicated to build and manage
Empathy
High: You can define the persona (polite, respectful, comforting).
Zero: Robotic
AI Agents
Building the AI workflow sounds complex, but with Peach, it's simple.
You don't code
You just write Job Descriptions. Instruction: You are the Caretaker. Message the patient 24 hours after their visit. Ask if they took their meds.
Contextual Handoff
If the patient told the Triage Nurse they are allergic to something, the Scheduler already knows it. You don't have to connect dots; the Agent Crew shares a brain.
We handle the security.
We protect patient data with enterprise-grade encryption.
Everything you need to know.
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