Track, Filter & Automate: Availability, Scheduled Reports & Smarter Inbox
We’ve shipped a new set of updates designed to make Peach more engaging for your customers and more efficient for your team.
Top Highlights This Week:
1. Office Hours & Agent Availability (Settings → Availability)
Set account-wide business hours to define when your support team is online.
Configure individual agent working hours and time zones for accurate routing and coverage.
Peach auto-assigns chats only to available agents, reducing response delays and improving efficiency.
2. Scheduled CSV Reports for Enterprise Customers (Reports → CSV → Scheduled Reports)
Schedule automatic daily CSV reports and remove manual data exports.
Generate reports for Message activity, Conversation activity, App responses, and Agent productivity funnels.
Get performance data delivered on time to monitor trends, productivity, and team outcomes faster.
Bug fixes & Improvements
A set of upgrades to enhance routing, reporting, and messaging clarity.
Quoted Message Previews — quoted messages now show image previews and file names, and you can navigate directly to the quoted message.
App-Flow Webhook Upgrade — initial_values now included in execution payloads.
Hidden fields and original form inputs are preserved throughout the flow for reliable attribution and context.
Group Tagging in Reports — tag agent groups and use tags for filtering and analytics.
Improved Round Robin Logic — escalations now rotate correctly across chosen groups.
