Top Highlights This Week:

1. Office Hours & Agent Availability (Settings → Availability)

• Set account-wide business hours to define when your support team is online.

• Configure individual agent working hours and time zones for accurate routing and coverage.

• Peach auto-assigns chats only to available agents, reducing response delays and improving efficiency.

2. Scheduled CSV Reports for Enterprise Customers (Reports → CSV → Scheduled Reports)

• Schedule automatic daily CSV reports and remove manual data exports.

• Generate reports for Message activity, Conversation activity, App responses, and Agent productivity funnels.

• Get performance data delivered on time to monitor trends, productivity, and team outcomes faster.

Bug fixes & Improvements
A set of upgrades to enhance routing, reporting, and messaging clarity.

• Quoted Message Previews — quoted messages now show image previews and file names, and you can navigate directly to the quoted message.

• App-Flow Webhook Upgrade — initial_values now included in execution payloads.

 Hidden fields and original form inputs are preserved throughout the flow for reliable attribution and context.

• Group Tagging in Reports — tag agent groups and use tags for filtering and analytics.

• Improved Round Robin Logic — escalations now rotate correctly across chosen groups.