Featured Highlights
Batched AI Agent Responses: Added batched response mode for AI Agents, allowing assistants to combine multi-step reasoning thoughts into natural, cohesive message groupings before dispatching to customers.
Mobile Inbox Offcanvas Drawer: Improved mobile responsiveness with an offcanvas navigation drawer that provides instant access to contact details, conversation history, and assignment actions.
AI Agent & Inbox Enhancements
Terminal Dispositions in Chat: Frontline agents can now record final resolution reasons and tags directly inside the Chat conversation view.
Auto-Reopen on Inbound: Pending and awaiting conversations now reopen automatically upon receiving a new inbound customer reply.
AI Agent Flow Tools: Expanded autonomous AI Agent toolkits to allow automated lifecycle actions during customer exchanges.
Improvements & Bug Fixes
- HubSpot Embedded Framing: Corrected iframe embedding and framing headers for the Peach CRM widget inside external CRM panels.
- HEIC Image Auto-Conversion: Automatically convert HEIC mobile uploads to JPEG format across chat and app media pickers.
- Global Search Speed: Deployed performance enhancements to contact and message search indexing.
- List Interaction Rendering: Fixed an issue causing duplicate rendering of interactive list elements.
- Template Editing Stability: Resolved edge-case formatting issues in the WhatsApp template markdown editor.