AI Agents

Let AI Agents manage your
WhatsApp Business

Give Claude, Codex, Cursor or your own agents access to your WhatsApp Business number. Allow agents to launch broadcasts, upgrade chatbots or monitor your customer conversations.

Get Started View Skills on GitHub

Works with

Claude Desktop Codex Antigravity Custom Agents

MCP Server

Ready to use, hosted Peach MCP server. Connect your AI tool and prompt to manage your WhatsApp Business.

Peach MCP

Skills

Teach your AI Agent on how to manage WhatsApp Business API using Peach.

Skills on GitHub

Developer APIs & Webhooks

Integrate Peach's REST APIs into your custom backend. Use webhooks to receive real-time notifications about WhatsApp events.

API Docs

Workflows

Example Conversational Workflows

Interact with your WhatsApp channel in natural language. External LLMs leverage the open-source trypeach-io/skills library to execute operations.

Workflow 01

First-Line Support Automation

Goal: Automatically answer customer support queries using documentation, and instantly escalate complex queries to human representatives.
Conversational Prompt
"Set up an ai agent on Peach to automatically answer support queries from our customers. Use the documentation attached for reference on instructions, but if anyone asks for a refund or reports a platform bug, hand them off to a human."

What the agent does

  • 1 Monitors incoming WhatsApp messages via Peach webhooks.
  • 2 Queries your attached setup documentation to build a factual, automated response.
  • 3 If intent or keywords related to refunds or bugs are detected, triggers a handoff to the human Inbox and stops automated responses.
Workflow 02

Stalled Ticket Categorization

Goal: Identify high-priority support conversations that have been inactive for over 24 hours, extract context, and summarize them for immediate review.
Conversational Prompt
"Identify any high-priority support chats that have not been responded in the last 24 hours via Peach. Pull the chat history, summarize what we are waiting on, so I can review them and categorize them so I can take immediate action on those."

What the agent does

  • 1 Queries the support queue for conversations where the last inbound customer message has been unanswered for > 24 hours.
  • 2 Invokes peach_extract_chat_history to retrieve the transcript context.
  • 3 Summarizes the status, categorizes the pending action items, and generates a structured dashboard or notification list for your immediate action.
Workflow 03

Onboarding Drop-off Analysis

Goal: Automatically analyze onboarding conversation transcripts from the last week to pinpoint where users encountered friction.
Conversational Prompt
"Review our onboarding conversations in Peach from the last week and identify the top 5 customers who dropped off so we can do manual outreach."

What the agent does

  • 1 Calls peach_extract_chat_history to scan transcripts of all inactive onboarding sequences initiated within the last 7 days.
  • 2 Parses chat flows to detect drop-off steps, customer objections, or instances of friction.
  • 3 Generates a prioritized report detailing the top 5 accounts requiring personalized outreach.
Workflow 04

Event-Driven Campaign Dispatch

Goal: Programmatically trigger re-engagement campaigns to users who abandoned their signup flows.
Conversational Prompt
"Find all users who dropped off the registration flow in the last 48 hours and send them a follow-up WhatsApp message using our recovery template."

What the agent does

  • 1 Audits transaction or messaging logs to isolate user profiles that failed to complete registration.
  • 2 Queries Meta's approved templates using peach_get_templates.
  • 3 Launches a personalized WhatsApp campaign via peach_launch_broadcast to recover those sign-ups.
Workflow 05

Dynamic Bot Updates

Goal: Dynamically edit system instructions or operational constraints of active WhatsApp assistants.
Conversational Prompt
"Update our WhatsApp booking assistant's prompt to exclude Friday time slots this week because the team is away."

What the agent does

  • 1 Pulls the active instructions context for the booking assistant using peach_get_micro_agents.
  • 2 Injects the temporary schedule override rule (excluding Friday slot offerings).
  • 3 Saves the configuration using peach_update_agent_prompt to update assistant behavior in real time.

Governance

Infrastructure Security & Agentic Guardrails

Deploying autonomous models to customer-facing channels requires strict system guardrails. Peach builds enterprise governance directly into its core architecture.

SOC2 Compliance

All data processing pipelines conform to strict security, availability, and privacy controls, ensuring automated customer data is protected.

Immutable Audit Logs

Every system prompt change, template submission, and campaign dispatched by your external agents is recorded chronologically for compliance reviews.

Role-Based Access Control (RBAC)

API keys and MCP credentials can be scoped strictly to specific endpoints, ensuring an external model can never perform unauthorized actions or view restricted data.

Zero Markup Pricing Transparency

All official Meta WhatsApp Business API fees are passed through at a strict $0 markup, enabling you to scale your automated agentic operations without unexpected volume penalties.

Get Started

Documentation & Getting Started

Connect your external agents to Peach AI using our developer integrations:

Ready to automate your WhatsApp channel?

Create an official Meta WhatsApp Business channel and connect your AI agents in under 5 minutes.

Create Free Account Explore Skills