Featured Highlights
Global Search for Contacts & Messages: We have added global search across the platform. You can now search for specific contacts and chat message content from the main navigation, helping you locate conversations instantly.
Contact Dispositions Report: A new report is available showing conversation dispositions grouped by contacts. This helps team leads identify resolution patterns and customer categories more easily.
Improvements & Bug Fixes
- Inline MCP Usage Guides: Developers can now ship inline usage guides, resource descriptions, and preloaded prompts alongside Model Context Protocol (MCP) servers.
- Inbox Performance: Older chat activities are now prepended seamlessly via Hotwire Turbo Streams without triggering a full page redraw.
- Skip Scrollback Loader: We skipped the global loading screen when clicking "See Older Activities," making context scrollbacks much smoother.
- Group-Access Follow-up Ordering: Fixes group-access follow-up ordering to respect distinct scopes cleanly.
- WhatsApp Template Editor Fixes: Fixed several WhatsApp template editor bugs related to CTA URL handling, carousel editing, footer placeholders, and validation behavior.
- Signup reCAPTCHA & MCP Config Fix: Fixed signup reCAPTCHA and duplicate configurations for data mapping in MCP.
- Awaiting-Response Follow-up Visibility: Fixes pending and awaiting-customer-response follow-ups getting hidden when conversations are assigned to other agents.
- AI Flow Escalation Routing Fix: Fixed an AI Flow escalation routing failure on LLM exception.
- PG::InvalidColumnReference Fix: Fixed a PG::InvalidColumnReference database error on follow-ups + phone filters.
- OAuth Dynamic Registration CSRF: Skip CSRF validation on the dynamic OAuth client registration endpoint.
- Camelize Keys Regression Fix: Fixed a regression caused by the camelize_keys fix.
- Auto-Close Conversation Safety: Ensured conversations do not auto-close if auto_close_conversation_enabled is set to false.
- Broadcast Scheduled Runs Fix: Fixed stale scheduled runs and stuck smart runs in broadcasts.
Archived Events Query Indexes: Added database indexes on archived events to speed up payload queries.
Gemini Combined Tools Fix: Fixed Gemini API combined tools error execution failures.