Shared Inbox
Secure your customer data. Gain visibility into every interaction and supercharge your team's productivity with AI. A complete workspace for high-performing sales and support teams.
One Number, Zero Chaos
Trusted by India’s Leading Brands
Why Peach?
Empower your sales and support teams with the security, data, and automation they need to scale without the chaos.
Team visibility
See who owns every chat.
Complete history
No context stuck on personal phones.
Secure access
Granular permissions for teams and roles.
Control & Security
Onboard multiple agents or entire teams with granular visibility settings to ensure the right people see the right chats. Your team gets instant access to complete conversation histories—preventing context loss—while sensitive files and documents remain secure, backed up, and off personal devices.
92%
SLA met
4m
Median first reply
Conversation funnel
Visibility & Reporting
Turn WhatsApp from a chaotic messaging app into a measurable channel. Peach equips you with comprehensive reporting—tracking agent productivity, response times, and detailed conversation funnels. Stop guessing and start optimizing with deep insights into every stage of your customer journey.
Reason: Claim-related queries require manual verification.
AI Automation
Peach AI acts as your 24/7 first line of defense—instantly qualifying sales prospects and resolving common support queries. It filters out the noise and seamlessly hands over complex conversations to the right agent with full context.
Loved by
“Peach’s Shared Inbox has revolutionized our sales. We qualify leads faster, automate key steps, and track every conversation – all without needing more agents.”
Security First
Peach is SOC 2 Type II certified, trusted by thousands of businesses to build secure and compliant AI Agents and workflows on WhatsApp.
Peach is an official Meta tech partner and only uses authorized APIs provided by Meta.
We undergo regular independent audits to ensure your data is managed with the highest security standards.
All data is encrypted at rest and in transit using industry-standard encryption algorithms.
The Platform
Robust controls for access, responses, and assignments across your entire organization.
Native syncing with HubSpot, Highlevel, Zoho, and more to keep your source of truth updated.
Customizable reports on AI & human performance, response times, and lead progression.
AI agents handle initial queries, qualify leads, and guide users through onboarding 24/7.
Smooth transitions of qualified leads to human agents with full context for higher conversion.
Deploy specialized AI agents that work collaboratively to solve complex customer problems.
Power
One platform. Total control. Built for growing businesses on WhatsApp.
All WhatsApp conversations in one team workspace.
Let AI qualify and escalate with full context.
Measure response times, ownership, and outcomes.
FAQs
Everything you need to know about the Peach Shared Inbox.
A WhatsApp Shared Inbox is a tool that allows multiple team members to manage a single WhatsApp Business number. Unlike the standard WhatsApp App, which is limited to one phone, a shared inbox creates a collaborative workspace. It specifically supports:
Connect your WhatsApp Shared Inbox directly to your source of truth:
Our AI agents are built to understand the complex context of high-value B2C products by syncing with your CRM. They act as your 24/7 first line of defense in the shared inbox, answering detailed queries about loans, insurance, or visas. They proactively qualify leads by asking relevant questions, guide users through data collection for onboarding, and seamlessly hand off fully qualified leads—who've provided all necessary information—to your human agents. This significantly speeds up the funnel and reduces drop-offs.
Absolutely! This is one of Peach's core strengths. You can effortlessly manage multiple WhatsApp Business accounts – we've seen customers manage 30+ – all from a single unified dashboard, eliminating the need to jump between different screens or devices.
Yes, definitely! Peach is built for team collaboration. You can easily assign incoming conversations (whether from AI or directly from customers) to specific human team members based on their expertise, availability, or workload. Our advanced permissioning also allows you to control who has the authority to assign chats within the shared inbox.
For enterprises, granular permissioning is crucial for security, compliance, and efficiency. It allows you to:
Peach AI
Launch AI agents and WhatsApp workflows with Peach.