Top Highlights This Week

1. Smarter Escalations & Assignments

Managing chat escalations is now simpler and more efficient:

• AI-driven Escalation on Assign → Chats assigned via AI flows now support direct escalations to human agents.

• Enhanced Round Robin Table → The Assignments Table now clearly shows group names and user names for better visibility.

2. New Developer Section

We’ve added a brand-new Developers Section in Settings, giving your tech teams quick access to tools and configurations needed to manage integrations more effectively.

3. Messaging & Broadcast Upgrades

• Template Message Replied Webhook → Capture reply activity for template messages, including normal replies.

• Interactive Messages → Document delivery now includes filenames for clarity.

4. Improved Analytics & Reporting

• Analytics Dashboard → Revamped UI for better usability and clearer insights.

• Agents Report → Cleaner, more detailed performance reporting for teams and individuals.
  
  

Bug Fixes & Improvements

Messaging & Chat Handling

• Fixed an error when opening chats assigned to a bot and removed duplicate columns.

• Improved interactive quick replies and document delivery behavior.

• Group assignment issues resolved for smoother workflow.

• Template Messages API now works reliably without random failures.

Contacts & Subscribers

• CSV download for contacts now works well.

• Fixed contact search accuracy and improved subscriber list visibility.

Event Handling Enhancements

• Events are now marked as failed when an agent isn’t found.

• Statuses are automatically marked as processed when no errors occur.

• Fixed message creation errors triggered by event handling.

Other Improvements

• Shortened Links → Bot requests are now ignored for “engaged” events.

• Interactive Message Delivery → Improved failure tracking for reliability.

• Interactive Messages → Media headers now render seamlessly.

• Search → Searching by topic and timestamp now respects your account’s default timezone.

Your Feedback Matters
We’re constantly improving Peach AI, and your feedback drives our roadmap.
Got suggestions or feature requests? Reach out to the Peach team anytime.

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Log in to your Peach Dashboard today and try out these new features!
Thanks for being part of the Peach AI early adopters community.

The Peach Team