Lead qualification
Capture source, intent, budget, and urgency before your team joins.
AI-native WhatsApp platform
Run your business on WhatsApp
Manage WhatsApp Business accounts using AI - answer customer questions, qualify leads, reengage customers using AI, and handoff chats to humans only when needed.
Agents
Specialists for every WhatsApp workflow.
Build narrow, dependable agents that know their role, follow your process, and escalate with the full customer context.
Onboarding
Collect documents, preferences, and missing details in one chat flow.
Support
Answer routine questions from your knowledge base around the clock.
Recovery
Bring back abandoned carts, stalled signups, and incomplete requests.
Inbox
AI and humans in the same operating rhythm.
Peach keeps automation visible. Your team can see what the agent did, why it escalated, and where to take over.
01
Capture the conversation
Every inbound WhatsApp message lands in a shared workspace.
02
Let the agent resolve what it can
Agents answer, qualify, collect, and update customer records.
03
Handoff or escalate with context
Humans receive summaries, intent and suggested next steps.
Signal
Repeated billing question
Risk
Negative sentiment rising in returns
Opportunity
New high-intent lead segment
Intelligence
Understand what customers keep telling you.
Peach turns thousands of WhatsApp conversations into patterns your team can act on: friction, sentiment, conversion signals, and unresolved themes.
Platform
Robust for enterprises. Flexible enough for builders.
Shared inbox
A single place for WhatsApp conversations, assignment, notes, and handoffs.
Agent builder
Configure goals, knowledge, guardrails, and escalation rules by workflow.
Developer API
Connect Peach to your CRM, support tools, data warehouse, or internal systems.
Security
Enterprise Security & Compliance
We take security and compliance seriously. Peach is SOC 2 Type II certified, trusted by thousands of businesses to build secure and compliant AI Agents and workflows on WhatsApp.
Official WhatsApp Business Platform
Peach is an official meta tech partner and only uses authorized APIs provided by meta.
SOC 2 & Data Residency
All data is encrypted at rest and in transit. We use industry-standard encryption algorithms.
Get started
Make WhatsApp your AI-first growth channel.
Launch a focused workflow first, then add agents as your team sees what customers need.