AI can now book orders and complete payments
Jun 23, 2025
This is a India specific feature. WhatsApp for Business allows your customers to make payments to your business via their preferred UPI apps. With this support, you can build AI agents that can truly sell. Sell your products or services right until customer makes payments. For more refer to this: https://docs.trypeach.io/enable-agents-to-book-orders-and-accept-payments
Experimental: AI + Human Hybrid chat mode
We have launched 2 experimental features. You can enable hybrid mode for an agent. This will allow you to do a few things:
AI agents will continue responding to customers (other queries, for example), even when it flags a chat as escalated.
Humans in the loop can take over chats and respond. They can even take over chats that are not escalated
Humans can hand over chat back to the AI agent to allow it to continue chatting with your customers.
Bug fixes & Improvements
Create broadcasts without name - you can always change the name of the broadcast later
Improved Feedback agent’s reporting
Improved UX for specifying an agent’s Reporting task