Featured Highlights
Automated WhatsApp Notifications & Activity Logs: You can now trigger automated transactional WhatsApp messages—like order confirmations, shipping updates, and booking alerts—based on incoming webhooks or events. A dedicated activity log gives full visibility into message status, recipient history, and raw payload data.
Real-Time Delivery & Read Tracking: Monitor performance funnels for every automated notification, including Total triggers, Sent, Delivered, Read, and Failed delivery rates over customizable date ranges.
Notification Settings & Inbox Updates
Dynamic Template Variable Mapping: Map webhook and event payload fields (such as customer name, tracking numbers, or order totals) directly to approved WhatsApp template variables with fallback support.
Accurate Unread Message Badges: Fixed an issue where the green unread indicator on conversation cards would linger; badges now clear immediately upon card click and agent replies.
Team Agent Routing: Added dedicated agent routing tools to automatically assign incoming chats to specific team agent groups.
Improvements & Bug Fixes
- Delivery Metrics Alignment: Notification delivery counts on dashboard cards now sync accurately across all message lifecycle states.
- Automation Settings Persistence: Advanced automation configuration rules are now preserved reliably across updates and saves.