Let AI Handle the First Response - 24/7
Go Live in 24 Hours
Industry
Travel Agencies · WhatsApp Team Inbox
Assets
Images are carried over from the live page and framed inside the current Peach design system.
Highlights
Route Inquiries to the Right Agent Instantly
Go Live in 24 Hours
The Problem
A customer sends a WhatsApp message about a tour package. It lands on one agent's personal phone. That agent is on another call. Nobody else can see it. The customer waits 4 hours, then books with a competitor. This is happening every day.
Without Peach
With Peach
Agents on personal phones — inquiries get missed
Details
One shared business number — staff access via their own login from any device
No SLA tracking — no idea how fast the team responds
SLA timers on every conversation — breach alerts go to manager
Customers contact multiple agents — confusion and duplicates
One number, one inbox — clear ownership of every conversation
Trengo dropped WhatsApp API messages unreliably
Official Meta Partner — zero message dropouts, fully auditable
No CRM data — sales pipeline always out of date
Auto-sync to HubSpot, Salesforce, or Zoho — every conversation logged
AI agents are expensive add-ons that don't work properly
Native AI agents — qualify leads, collect details, route to humans
How Peach Works for Travel Teams
Every WhatsApp message sent to your travel business number appears in a single shared dashboard visible to your whole team. Package inquiry, visa question, or itinerary change - it's visible, assigned, and tracked from the moment it arrives.
Single WhatsApp number for the whole agency
All agents access from web or mobile - no shared phones
Conversation history always visible - customers never repeat themselves
New agents pick up any conversation with full context immediately
Set routing rules so package inquiries go to sales, visa queries go to documentation, and post-booking support goes to operations. Language-based routing sends Arabic-speaking customers to Arabic-speaking agents. SLA timers alert managers if any inquiry goes unanswered.
Keyword and AI-powered routing rules by topic and language
Language-based routing — Arabic to Arabic-speaking agents
SLA breach alerts in real time
Round-robin distribution for fair workload balance
Auto-escalation if agent is idle beyond threshold
Peach AI qualifies leads by asking the right questions — destination, dates, budget, group size — and routes the conversation to the right human agent with full context ready. No lead ever waits until morning.
Peach AI
Launch AI agents and WhatsApp workflows with Peach.