SOC 2 Type II Certified
Independent annual security audits ensuring your patient data is handled with enterprise-grade protection.
Healthcare · WhatsApp Team Inbox
One Secure WhatsApp Inbox for Your Entire Clinic.
Stop patient conversations from disappearing into staff phones. Peach gives your clinic a single, secure, and auditable WhatsApp inbox with AI appointment booking and department routing.
SOC 2 Type II
24h Setup
The Problem
Stop Managing Patients on Personal Phones
| Security & Operations | Without Peach | With Peach |
|---|---|---|
| Patient Data Privacy | Conversations on personal staff phones (GDPR Risk) | Official Business Account — Encrypted & Auditable |
| Clinical Audit Trail | No record of medical advice given to patients | Immutable, non-editable message logs for compliance |
| Appointment Handling | Manual bookings leads to missed or double slots | AI Agent handles availability & instant confirmations |
| Department Routing | Messages stuck in one phone; staff manually forwarding | Automated routing to Billing, Lab, or Clinical teams |
| Response Times | No visibility into how long patients wait for replies | SLA monitoring with real-time manager alerts |
Clinical Excellence
Seamless workflows for your medical team.
01
AI Appointment Booking
Let AI handle the repetitive work. Peach collects patient details, preferred doctors, and available slots to book appointments instantly. Your front desk only steps in for complex clinical cases.
- Collect Patient History Automatically
- Instant HMS Slot Synchronization
02
Intelligent Dept Routing
No more manually forwarding messages. Peach automatically routes lab queries to the lab team, billing questions to finance, and medical concerns to the on-call clinical staff.
- Role-Based Access for Teams
- Urgent Symptom Escalation
Clinic Intelligence
Structured Patient Records, Not Just Chats
Every conversation on Peach is converted into structured clinical data. Track patient journeys across departments without losing context.
Patient Metadata
Track Insurance Status, MRN, and Referral Source automatically.
Visit Tracking
Monitor patient status: Arrived, Consulted, or Procedure Pending.
JS
Jane Smith
MRN: #HC-88291-B
ACTIVE CASE
Current Status
Cardiology Consultation
BOOKED
Assigned Clinical Team
Dr. Sarah Chen (Specialist)
Next Review: Today, 2:30 PM
Insurance Verification
MetLife Platinum
✓ VERIFIED
Patient Source
Official WhatsApp Channel
Latest Interaction Log
10:45 AM
Patient requested cardiology slot availability.
10:46 AM
AI Agent confirmed Dr. Chen availability and booked slot.
Enterprise Security
Built for Healthcare Compliance
Immutable Message Logs
Every message is logged as a non-editable, timestamped record. Essential for legal and compliance requirements.
Official Meta Tech Partner
Direct access to the official WhatsApp Business API. No unauthorized third-party servers touching your data.
FAQs
Frequently asked questions
Is Peach secure enough for patient data on WhatsApp? ↓
Peach is SOC 2 Type II certified, with encryption at rest and in transit, immutable audit logs, and role-based access controls. All data is processed through the official WhatsApp Business API with no unauthorized third-party servers.
Can Peach handle appointment bookings automatically? ↓
Yes. Peach AI agents manage the full appointment booking flow — collecting service type, preferred doctor, date and time, and insurance details — then confirm the booking and send automated reminders.
Can different departments share the same WhatsApp number? ↓
Yes. Peach routes incoming patient messages to the right department based on the inquiry type. Billing queries go to billing, lab queries go to the lab team, and clinical questions go to clinical staff.
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