The Problem
Without Peach
With Peach
Patient conversations on personal staff phones — GDPR/data risk
All conversations on business account — encrypted, auditable, secure
No audit trail of what was communicated to patients
Immutable message logs — every conversation recorded and non-editable
Appointment bookings missed or double-booked
AI agent manages bookings, confirmations, and reminders automatically
Departments can't see each other's patient conversations
Department routing — billing, clinical, and lab share one inbox with role access
Patients repeat medical history to every staff member
Full conversation history — patients never repeat themselves
No visibility into response times or missed patient messages
SLA monitoring — managers see every missed message and response time
Key Use Cases
Appointment Booking — AI Handles the Full Flow
Most appointment queries follow the same pattern: service type, preferred doctor, available date, and payment. Peach AI handles this entire flow — confirming availability, booking the appointment, sending confirmation, and triggering reminders. Front desk staff only handle complex or urgent cases.
Department Routing — Right Message to the Right Team
Patient inquiries cover consultations, billing, lab results, prescription refills, and post-procedure follow-ups. Peach routes each inquiry to the right department automatically — by keyword, appointment type, or what the patient says. Billing questions go to billing. Lab queries go to the lab team. Clinical questions go to clinical staff.
Post-Treatment Follow-Up — Automated Patient Care Journeys
After a procedure, patients need follow-up at specific intervals — day 1, day 3, day 7. Peach automates this entirely. AI sends follow-up messages at configured intervals, captures patient responses, and flags concerning responses to the clinical team immediately.
Audit Trail & Compliance — Every Message Logged
Healthcare requires proof of what was communicated to patients and when. Peach logs every message as an immutable, timestamped record — non-editable by any staff member. Managers and compliance officers can audit any conversation at any time. Critical for medico-legal situations and regulatory compliance.
CRM Layer
Every real estate inquiry on Peach generates structured CRM data — not just a chat log. Disposition Fields capture Lead Quality, Property Type, Budget Range, Timeline, and Visit Status.
Recommended fields for real estate:
Lead Quality: Hot / Warm / Cold / Not Qualified
Property Type: Residential / Commercial / Rental / Investment
Budget Range: multiple brackets relevant to your market
Timeline: Immediate / 3 months / 6 months / 12+ months
Visit Status: Not Visited / Scheduled / Visited / Second Visit
Source: Meta Ads / Organic / Referral / Property Portal
Financing: Cash / Home Loan / NRI Remittance / Undecided
Enterprise-Grade Security
Patient Data Security Is Non-Negotiable. Peach Is Built for It.
SOC 2 Type II Certified
Independent annual security audit. Peach meets enterprise security standards for data handling — required for healthcare providers dealing with patient information.
End-to-End Encryption
All messages encrypted at rest and in transit using industry-standard algorithms. Patient data is never exposed in transit or in storage.
Immutable Audit Logs
Every message is logged and non-editable — creating a complete, tamper-proof record of all patient communications for compliance and medico-legal purposes.
Official Meta Tech Partner
Only official WhatsApp Business API access. No unauthorized third-party servers handling patient messages. Every delivery is auditable.
FAQs
Everything you need to know.
Is Peach secure enough for patient data on WhatsApp?
Can Peach handle appointment bookings automatically?
Can different departments (billing, lab, clinical) share the same WhatsApp number?
What happens if a patient's message contains urgent medical information?
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