Chatbase is for Support. Peach is for Sales.
Chatbase is incredible at answering "How do I reset my password?" by reading your PDFs. But sales isn't about answering questions - it's about driving action.
Peach replaces passive chatbots with Proactive Sales Agents. Don't just "chat with your data." Equip your team with a Unified Command Center that combines AI, CRM, and a Native Dialer to close deals, not just tickets.
Chatbase is a classic Librarian. It waits for a customer to ask a question, looks up the answer in your documents, and replies. This is perfect for customer support, but it kills sales momentum.
No Follow-Up
Chatbase acts like a receptionist who never speaks first. If a lead stops replying, the bot stays silent, and the deal dies.
The "Zapier Spaghetti" Stack
To make Chatbase sell, you have to duct-tape it to a CRM, a phone system, and an email tool. If one Zap breaks, your entire pipeline leaks.
The "Voice" Disconnect
When a high-value lead says "Call me," your rep has to leave the chat, find the number, and dial manually. By the time they call, the lead is gone.
The Peach difference is simple: We don't wait. We hunt.
Why Chatbase Misses the Revenue You Didn't Even Know You Lost.
The Scenario: A high-value lead is filling out your KYC form. They upload their ID, get frustrated by a glitch, and close the tab.
Chatbase (The Passive Librarian)
What it sees: Nothing.
Chatbase lives inside a chat bubble. It is blind to your website forms.
What it does: Stays silent.
When the AI qualifies a lead, it puts them in a "Ready to Call" queue. The human picks up the phone knowing exactly what the prospect wants.
The Result
The user leaves. Deal Lost.
Peach (The Active Hunter)
What it sees
Peach detects the specific event: KYC_Form_Abandoned.
What it does
nstantly triggers a WhatsApp message: "Hey, looks like the upload failed. Want to just send the photo here?"
The Result
Customer replies with the photo. Deal Saved.
When the Chat Heats Up, Get on the Phone.
Chatbase offers "Voice AI" (talking to a robot). Peach offers WhatsApp Call (talking to a human closer).
Integrated Calling
Your sales rep can click-to-call a lead directly from the WhatsApp thread inside Peach.
Contextual Handoff
When the AI qualifies a lead, it puts them in a "Ready to Call" queue. The human picks up the phone knowing exactly what the prospect wants.
One Timeline
Every call recording and transcript is synced to the chat history automatically.
Chatbase is an "Intelligence Layer" that sits on top of other tools. Peach is the Infrastructure.
Chatbase
You pay for Chatbase + WhatsApp Fees + Cloud Telephony + Zapier.
Peach
One login. One bill. We handle the WhatsApp connection, the AI, the CRM, and the Dialer natively.
Feature
Knowledge Bot (Chatbase)
Sales Operating System (Peach)
Primary Philosophy
Support (Answer questions accurately)
Revenue (Move leads through funnel)
Agent Behavior
Reactive (Waits for user input)
Proactive (Triggers based on web events)
Tech Stack
Connector (Needs 3rd party tools)
All-in-One (Native CRM + Dialer + AI)
Voice Strategy
AI-to-Human automation
WhatsApp Calls (Human Closing + AI)
Hand-off Logic
Basic "Escalate to Human"
Sticky Routing (Dedicated Account Manager)
Token Usage & Message Volume
Click-Through Rates (CTR)
Pipeline Value & Conversion Rates
Upgrade to a Sales Operating System
Everything you need to know.
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